Quality of our services are significantly contributed by the well-designed work processes and the ability to look for improvements. At CBN, every work process is designed specifically to reach the best possible service to meet your demands.
This ensures that quality orientation is not a one-off exercise but is lived by each of CBN employees every day.
Regardless our milestones and achievements in the past, we always feel that we wanted to do better in delivering our services to our customer and innovate the best network infrastructure available for our customers and that is what keeps us get up in the morning and clock in; knowing that your satisfaction is our end goal.
Our professional, friendly, and responsive technical support staff contribute to the provision of our quality service.
We have obtained ISO 9001 as a proof of our commitment to Quality Management System (QMS) as a process oriented company.
Yes we are a TÜV Rheinland certified company with QMS according to ISO 9001, we specify who is responsible for which quality-related activities and which procedures are to be complied with. The standard requires a control circuit that provides constant further development in terms of a Continuous Improvement Process (CIP).
Hence, CBN always strives to provide the most sophisticated technologies to meet customer’s demands for world class services.
Here at CBN, tasks are regarded as processes which should deliver results and, therefore, require inputs. In doing so, the desired result (output) is strategically planned and implemented.
CBN learns to understand the interdependencies of all processes and to recognize and operate them as a system.
It is the central task of CBN to continuously improve. Our measurement model is to “plan - do - check – act”.
Factual Approach to Decision Making
Every single of CBN employees makes decisions that are based on the systematic analysis of data and information. In that regard, we always consider our consequences that will be caused by the action that we took.