Account & Billing

Kesalahan Penagihan

Seluruh permintaan terkait kesalahan penagihan ataupun pembayaran dapat diajukan melalui form tertulis ke CBN selambatnya 7 (tujuh) hari sejak tanggal jatuh tempo seperti tercantum di Lembar Tagihan CBN. Jika tidak ada keberatan dalam periode tersebut, maka tagihan CBN di bulan tersebut dianggap benar.

Segala pertanyaan terkait kesalahan penagihan ataupun pembayaran tidak akan diproses jika kesalahan bukan dari pihak CBN.

Ketentuan Penggunaan Layanan

Layanan CBN khusus untuk pelanggan terdaftar dan pihak lain yang telah diberikan wewenang dari pelanggan terdaftar sebagaimana tertulis dalam formulir pendaftaran. Pelanggan bertanggung jawab penuh atas kerahasiaan dan penggunaan layanan yang dilakukan dengan nama dan kata sandi pengguna.

Metode Pembayaran

  • Kartu Kredit (Visa, Master, BCA Card, Autopay Credit Card)
  • Pembayaran elektronik (ATM, Internet Banking, Mobile Banking, Auto Debet)
  • Cek & Giro
  • Virtual Account
  • Payment Point

Biaya transfer, pajak, dan lainnya diluar biaya berlangganan CBN akan dibebankan kepada pelanggan.

Jika koneksi internet pelanggan berstatus “aktif” maka tidak diperlukan pengiriman bukti pembayaran yang dilakukan melalui ATM dan Internet Banking. Anda dapat merubah metode pembayaran dengan mengirimkan Formulir Perubahan Metode Pembayaran

Metode Pembayaran CBN

Biaya Administrasi

Seluruh perubahan data dan fasilitas (termasuk perubahan atas permintaan pelanggan) akan dikenakan biaya administrasi sesuai dengan peraturan yang berlaku.

Pembekuan Akun

Pembekuan akun akan diberlakukan jika tidak ada pembayaran tagihan setelah melewati masa jatuh tempo dan email pengingat keterlambatan pembayaran ke email pelanggan yang terdaftar. Akun Anda akan kembali aktif setelah seluruh tagihan telah dibayar penuh.

Pemberhentian Layanan

Konfirmasi pemberhentian layanan harus dikirimkan secara tertulis melalui Formulir Pengakhiran Layanan (Account Closing Form) pada akhir bulan penagihan dan tidak ada kekurangan pembayaran tagihan. CBN tidak bertanggung jawab terhadap pengembalian jika terdapat kelebihan pembayaran yang dilakukan oleh pelanggan. Kelebihan pembayaran tersebut akan dikreditkan pada tagihan CBN bulan berikutnya atau ditransfer ke akun pelanggan CBN lain.

Pemberhentian Layanan Sementara

Pemberhentian layanan sementara dapat dilakukan 1x/ tahun dengan periode maksimal 3 bulan mulai dari tanggal pemberhentian sementara dan tidak ada kekurangan pembayaran tagihan.

Jika pemberhentian sementara melewati periode waktu yang ditentukan, maka pelanggan harus mendaftarkan ulang sebagai pelanggan baru.

Silakan hubungi CBN Customer Care di 1500780 atau aplikasi mobile diCBN untuk informasi lebih lanjut.

Pengumuman

Seluruh informasi terkait layanan akan dikirimkan melalui email yang terdaftar di CBN.

Regulasi Finansial CBN

Regulasi Finansial yang tercantum di tagihan bulanan CBN berlaku untuk seluruh metode pembayaran.

Seluruh peraturan dan kebijakan yang ditetapkan oleh CBN dapat berubah tanpa pemberitahuan sebelumnya dan mulai berlaku sejak diumumkan.

Forms

Formulir permintaan perubahan data atau fasilitas dapat diunduh di sini

Silakan cetak dan isi formulir sesuai dengan kebutuhan Anda. Anda dapat mengirimkan formulir dan dokumen pendukung lainnya melalui email customercare@cbn.net.id.

Status Pembayaran

CBN menyarankan pelanggan untuk melakukan pembayaran tagihan melalui metode pembayaran online yang akan ter-update secara otomatis. Pembayaran melalui transfer bank baru akan terdeteksi dalam waktu 3 hari kerja terhitung sejak pembayaran dilakukan.

Pelanggan dapat melihat status pembayaran melalui CBN Member Center atau aplikasi mobile diCBN. Silakan mengisi username dan password Anda, kemudian pilih “Payment Info” setelah login.

Setiap pembayaran di bulan berjalan akan tercantum pada tagihan CBN bulan selanjutnya.

Status Penggunaan Internet

Anda dapat memeriksa status penggunaan internet, baik secara detail atau ringkasan keseluruhan di CBN Member Center. Silakan mengisi username dan password, kemudian pilih “Billing Time” setelah Anda login.

Di bagian menu, Anda bisa pilih “Current” (untuk mengecek penggunaan bulan berjalan) atau “Previous” (untuk mengecek penggunaan bulan lalu).

Mohon diperhatikan bahwa CBN hanya menyimpan data pelanggan bulan berjalan dan status penggunaan internet bulan sebelumnya. Hal Ini berlaku untuk semua metode permintaan (melalui walk-in service, telepon, email dan website)

Pajak Jasa

Tagihan bulanan CBN Anda dikenakan pajak jasa sesuai dengan regulasi pajak di Indonesia.

Info selengkapnya

Pengingat Pembayaran Tagihan

CBN akan mengirimkan tagihan bulanan Anda melalui email dan kurir (hard copy), serta mengirimkan pengingat pembayaran melalui email dan telepon setiap bulannya. Jika pembayaran belum diterima saat tanggal jatuh tempo, maka kami akan membekukan (freeze) sementara akun CBN Anda.

Saldo Terhutang

Mengapa pembayaran bulan sebelumnya tidak tersimpan di tagihan bulanan berikutnya?

Ada beberapa kemungkinan mengapa pembayaran CBN Anda di bulan sebelumnya tidak tersimpan.

  1. Anda telah melakukan pembayaran setelah jatuh tempo atau di bulan berikutnya.
  2. Anda tidak mengirimkan konfirmasi pembayaran ke CBN melalui email atau fax. Konfirmasi wajib dilakukan jika Anda melakukan pembayaran melalui transfer bank ke rekening BCA 217 300 249 1

Status Pembekuan Akun Sementara

CBN akan membekukan sementara akun Anda jika:

  1. Anda tidak melakukan pembayaran pertama, 7 hari setelah akun Anda diaktifkan.
  2. Anda tidak melakukan pembayaran tagihan CBN setelah tanggal jatuh tempo.

Bagaimana cara mengaktifkan kembali akun CBN saya?

Anda dapat mengaktifkan kembali akun CBN dengan melakukan pembayaran penuh tagihan (atau pembayaran bulan berikutnya jika Anda sudah menonaktifkan sementara akun Anda).

Jika Anda melakukan pembayaran CBN dengan metode pembayaran online, maka akun akan aktif kembali secara otomatis setelah pembayaran. Apabila Anda melakukan pembayaran offline (transfer bank), mohon kirimkan konfirmasi dan bukti pembayaran ke CBN melalui:

  1. CBN Customer Care 1500 780
  2. Akun Anda akan diaktifkan kembali dalam waktu 24 jam setelah konfirmasi diterima oleh CBN.

Mohon diperhatikan bahwa beberapa bank akan mengirimkan informasi mengenai pembayaran Anda ke CBN H+1 setelah Anda melakukan pembayaran.

Apakah saya bisa menonaktifkan sementara akun CBN?

Anda bisa menonaktifkan sementara akun Anda selama maksimal 3 bulan. Mohon diperhatikan bahwa:

  1. CBN tidak akan menerapkan sistem pro-rata untuk pembayaran mengenai akun yang nonaktif sementara.
  2. Jika Anda menonaktifkan sementara akun Anda di pertengahan bulan, kemudian Anda masih harus membayar penuh tagihan bulanan.
  3. Wajib untuk mengirimkan pemberitahuan akun nonaktif sementara melalui CBN Customer Care 1500780.

Menerapkan Pengiriman Tagihan Secara Online (e-billing)

CBN menyediakan opsi perubahan metode pengiriman tagihan secara online (e-billing). Tagihan hanya akan dikirimkan melalui e-mail terdaftar, dan tidak dikenakan biaya cetak tagihan sebesar Rp 10.000,-

Silakan hubungi CBN Customer Care 1500 780 untuk informasi dan pendaftaran.

Bea Meterai

Sesuai dengan UU RI No 10 Tahun 2020, terdapat perubahan bea meterai sebagai berikut:

  1. UUD 10 Tahun 2020 Bab II Pasal 3 Ayat 2G
    Pengenaan tarif Bea Meterai tunggal Rp. 10.000 untuk nilai Dasar Pengenaan Pajak (DPP) lebih dari Rp. 5.000.000

  2. UUD 10 Tahun 2020 Bab XI Ketentuan Peralihan Pasal 28
    Meterai lama (Rp. 6.000 dan Rp. 3.000) dapat digunakan hingga jangka waktu 1 (satu) tahun setelah UU No. 10 Tahun 2020 mulai berlaku dengan nilai total Meterai tempel yang dibubuhkan pada dokumen paling sedikit Rp. 9.000 (Sembilan Ribu Rupiah)

Untuk informasi lebih lanjut, hubungi Kring Pajak 1500200 atau kunjungi website pajak.go.id.

Incorrect charges

Any inquiries regarding incorrect charges on your bill and incorrect payment can be done by written form to CBN no later than 7 (seven) days since the due date as listed on monthly CBN Account Statement. If there is no objection within the designated period, then the bill and payment for that month is correct.

Any inquiries regarding incorrect charges and incorrect payment will not be processed if it is not a mistake on CBN part.

Service Usage Provision

CBN Internet service is only provided for registered customer and any other party that has been given authority from the registered customer as written in registration form, at which the customer is fully responsible for their secrecy and use of service that is done under the username and password of each customer.

Payment Methods

  • Kartu Kredit (Visa, Master, BCA Card, Autopay Credit Card)
  • Pembayaran elektronik (ATM, Internet Banking, Mobile Banking, Auto Debet)
  • Cek & Giro
  • Virtual Account
  • Payment Point

Transfer fee and taxes of all Internet service fee will be charged on the customer, including other charges other than the Internet service fee.

When the customer status is “active”, there is no need to send any proof of payment when paying via ATM and Internet Banking. You may change your payment method by sending us Payment Method Change Form.

View Payment Methods

Administration Fee

All changes on data and facility (including changes requested by customer) will be charged with administration fee in accordance with the regulations.

Account Freeze

Account freeze will be imposed when your billing payment remains unpaid and we had send an overdue reminder to your email. Your account will become active after all the unpaid bills has been fully paid.

Termination of Service

The confirmation for termination of service must be sent in written form by the end of billing month and no outstanding bills remain. CBN is not responsible for any overpaid refund due to incorrect payment done by the customer. The overpaid amount will be credited into your next month billing or can be transferred into other CBN customer’s account. Please fill in the Termination/Temporary Suspension of Service Form.

Temporary Suspension of Service

Temporary suspension of service can be requested once a year with maximum 3 months period starting from the temporary suspension date and there must be no outstanding bills remained.

If the temporary suspension surpassed the appointed time period, then customer have to re-register a new account

Please contact CBN Customer Care at 1500780 or diCBN mobile application for more information.

Announcement

All CBN announcement will announced via email. The email will be sent to your CBN registered email.

CBN Financial Regulation

CBN Financial Regulation written on CBN monthly billing applies for all payment methods.

All regulations and policies set by CBN is subject to change without notice at any time and to be in effect starting from when they are announced by CBN.

Forms

Forms for changes request on data or facility can be downloaded here

Please print and fill in the form according to your needs. You can send the form and supporting documents to customercare@cbn.net.id.

Payment Status

Please use online payment methods to complete your CBN payment for automatic payment status update. Payment through bank transfer will be updated within 3 working days after the payment has been submitted.

You can check your payment status at CBN Member Center. Fill in your username and password, then choose “Payment Info” after you logged in

Any payment made during current month will appear on next month billing.

Internet Usage Status

You can check your internet usage status, whether in details or overall summary at CBN Member Center. Fill in your username and password, then choose “Billing Time” after you logged in.

In the menu, you can choose “Current” (to check your current month usage) or “Previous” (to check your last month usage).

Please note that CBN only store the data of customer's current month and previous month Internet usage status. This is applicable for all request methods (via walk in service, telephone, email and website).

Service Tax

Your CBN monthly billing is subject to service tax following tax regulation in Indonesia.

More Info

Payment Reminder

We will send your monthly billing via email and courier (hard copy), as well as a payment reminder via email and phone every month. If we have not received full payment after the due date, then we will freeze your CBN account.

Outstanding Balance

Why my last month payment is not recorded on the next monthly billing?

There are some possibilities as to why your last month payment is not recorded:

  1. You have made the payment after the due date or in the next month.
  2. You have not sent the payment confirmation to CBN via email or fax. Confirmation is compulsory if you have made the payment via bank transfer to BCA account 217 300 249 1

Freeze Status

CBN will freeze your account if:

  1. You have not made the first payment 7 days after your account has been activated.
  2. You have not made your monthly full payment after the due date.

How to re-activate my account?

You can re-activate your account by paying all of your outstanding balance (or the next monthly payment if you have frozen the account temporarily).

If you have paid your monthly payment with online payment methods, then your account will be automatically activated after the payment has been successful.

But, if you have paid through offline payment (bank transfer), please send the confirmation and payment proof to CBN via:

  1. Contact CBN 24 Hours Call Center at 1500 780
  2. Your account will be re-activated within 24 hours after the confirmation has been received by CBN.

Please be noted that some Banks will send the information regarding your payment to CBN at H+1 after you have made the payment.

Can I freeze my account temporarily?

You can freeze your account temporarily for a maximum of 2 months. Please note that:

  1. CBN will not apply the pro-rate system for payment regarding account freeze.
  2. If you freeze the account in the middle of the month, then you will still have to pay the full monthly payment.
  3. The account freeze notice must be notified via CBN Customer Care at 1500780.

Apply Online Billing (e-billing)

CBN provides an option to change your printed monthly billing to e-billing. The monthly billing will be sent to your registered e-mail and will not be charged with printing charges IDR 10,000.

Please contact CBN Customer Service at 1500 780 for more information and registration.

Stamp Duty

According to Indonesian Constitution No. 10 Year 2020, there has been changes on stamp duty regulation as follows:

  1. 1. The Constitution of the Republic of Indonesia Year 2020 Chapter II Article 3 Verse 2G (UUD 10 Tahun 2020 Bab II Pasal 3 Ayat 2G)
    Single Stamp Duty Tariff IDR 10,000 for Tax Basis (DPP) more than IDR 5,000,000

  2. 2. The Constitution of the Republic of Indonesia Year 2020 Chapter XI Transitional Provisions Article 28 (UUD 10 Tahun 2020 Bab XI Ketentuan Peralihan Pasal 28)
    Old Stamp Duty (IDR 6,000 and IDR 3,000) can be used until 1 year period after Indonesian Constitution No. 10 Year 2020 be in effect with the minimum total Stamp Duty Tariff needed for a document id IDR 9,000 (Nine Thousand Rupiah)

For more information, call tax hotline 1500200 or visit website pajak.go.id.